Thank you for shopping with Ivora Threads. We aim to provide a smooth and reliable shipping experience for all our customers.
Order Processing Time
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be slightly delayed. In such cases, we will notify you via email.
Shipping Time
Estimated delivery times depend on your location.
- Domestic Orders: 5–10 business days
- International Orders: 7–15 business days
Delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order value.
Occasionally, we may offer free shipping promotions which will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.
Please allow 24–48 hours for tracking information to update.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
Ivora Threads is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an address mistake, contact us immediately.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and the item.
Contact Us
For any shipping-related questions, please contact us at:
Email: ivorathreads@gmail.com